Table Management

 

Table Management: For higher-end restaurants, you can plot out coursing, switching items between courses before sending them to the kitchen. You can also track how long customers have been at the table and check on the status of their meal.

Automatic Gratuity: Another Square specialty. You can create automatic gratuity prompts for customers to increase profits or add specific percentages for large groups.

Tableside Ordering: Cut down on errors from tables to the kitchen by allowing servers to enter orders directly from the table while giving them more opportunities to interact with and serve customers.

Delivery Integration: Square has paired with Caviar to help restaurants set up delivery or pickup options, which can all be managed directly from the hospitality EPOS systems. Customize orders for various dining options: for here, to go, delivery, or pickup. There are also integrations with Doordash, Postmates, and other online ordering businesses that will send orders directly to your POS, managing them in one convenient location.

Catering: Create invoices specifically for catering orders. You can also set up easy online estimates and recurring orders for customers.

Reporting: Among other standard reports for managing your business, Square lets you check exactly what type of discounts are being given to customers and the amounts. You can review sales by floor plan and by bulk or individual modifier sets. Review labor costs quickly in a simple-to-process layout. You can also set up a variety of customized reports for your unique needs.

Employee Management: You can track voids and discounts to cut down on fraud. Check employee sales reports to review per-labor-hour reports and reward your top-selling employees. The system also records cash drawer openings and can detect suspicious activity. Employees can sign in at the register, and their hours can be managed from anywhere and transferred to Square Payroll. Assign permissions to give different employees access to varying items. Give employees their own login passcodes.

Offline Functionality: Even with an internet outage, Square can continue accepting payments, encrypting data, and processing it as soon as the internet is restored.

Customer Management: Create an extensive directory of customers with their information on-hand and easily accessible with the ability to track each purchase. Store credit cards in the system for future use. Assign VIP or loyalty status to repeat customers to reward future business. Import existing customer lists seamlessly.

Get Started With Square For Restaurants

 

Integrations & Add-Ons

Rating: Excellent

With your free account, you get access to the Square App Marketplace, which comes with a wealth of integrations. For accounting, Square integrates with Xero and QuickBooks, plus many others. For eCommerce, you have access to Square’s free online store, but you can also set up a plug-and-play integration with Wix, WooCommerce, BigCommerce, and more. It’s worth checking out the website for a complete listing, as it adds new integrations practically every week. Square also has an open API if you’re feeling enterprising and want to create an app specifically for your business.

 

But the most exciting integration for Square for Restaurants is its partnership with Caviar for delivery. Each account comes with Caviar included, giving your restaurant the option to add delivery and pickup options immediately. You can check and manage your outside orders directly from your POS station, helping you increase your profits for no extra charge.

 

Square’s Most Popular Services

 

                                               

Free App & Reader          Square eCommerce        Square for Retail               Square for Restaurants

Get Started         Get Started         Get Started         Get Started

Free, general-purpose POS software and reader for iOS and Android         Easy integration with popular platforms plus API for customization     Specialized software for more complex retail stores         Specialized software for full-service restaurants

$0/month            $0/month            $60/month         $60/month

Always Free        Always Free        Free Trial              Free Trial

Compatible Credit Card Processors

Here is another area where Square is a trendsetter: Square acts as a processor and is compatible with almost any form of payment available. Square accepts Apple Pay and Android Pay, plus all major credit cards. With the right equipment, you can accept swipe, dip, and tap payments.

 

Customer Service & Support

Rating: Good

Square offers 24/7 technical support once you call and receive your customer code. This can be a slight hassle if you have an emergency that needs immediate assistance. Fortunately, email support is also available. Plus, Square has an impressive customer support page where you can troubleshoot some basic questions. There are dozens of articles on various topics if you have time to do some research. Square also has one of the best community forums I’ve seen where you can look up various topics.

 

Once you do get in touch with a live person, Square’s support is friendly and very knowledgeable. They are happy to walk you through any issues you’re having and are committed to making sure that your problems are completely resolved. Square keeps up a current blog and is relatively active on its various social media accounts, such as Facebook, Twitter, and Instagram. Its YouTube channel also has some valuable information, plus walkthroughs and tutorials.

 

User Reviews

Rating: Excellent

Negative Reviews & Complaints

Square for Restaurants is still new to the market, but there are a handful of complaints and a few of the standard issues with Square that have cropped up.