Wireless Social’s Track

 Wireless Social’s Track and Trace system​ Wi-Fi services provider Wireless Social has reported that more than 70 brands have signed up to the track and trace product developed in partnership with analytics company, Purple AI. Since launching the product to the on-trade earlier this month, Wireless Social has reported that whilst it is not compulsory to sign up, there has been an average increase of 79.4% in new users logging into the Wi-Fi with average opt-in percentages rising from 4% to 65.4%. This means the overall increase in data available to brands using the track and trace solution is 90.63%, which Wireless Social says highlights that not only is there an opportunity for a deeper understanding of customer behaviour, but also that guests are more open than ever to communication with brands. Visitors are asked to register their name and phone number when logging onto the venue’s Wi-Fi. Their data is then stored securely for 21 days, and is only passed over to the NHS Test and Trace service if a case is reported within the venue. 

Wireless Social processes data via a seamless repeat registration process for customers visiting venues. “At the heart of our solution was keeping the UK, our customers, and their guests, safe from a second wave of COVID19,” says Wireless Social CEO Julian Ross. “In a time, where brands want to protect the wellbeing of the UK and gather as much insight into their guests and their behaviour, the Wireless Social solution has provided an effortless way to do this.” www.wireless-social.com​​​ Tissl Horizon​ Tissl says its existing Horizon cloud-based EPOS solution is well-suited to the current in-restaurant trading environment because it already offers a host of ordering options for customers. Operating on multiple operating systems, Horizon will accept orders from mobile phones by way of texts, URLs and QR Codes and - unlike some solutions - does not require an app to be downloaded. Tissl says such an approach means the customer can take responsibility for letting the restaurants know about any allergies or special requests, can amend the order at any time and can pay using both digital wallets and card. Because Horizon is a cloud-based  epos solution.

 

 

restaurants can re-use their existing hardware in most cases and simply pay for the software on a monthly subscription. “We have seen a big change in consumer behaviour already, with millennials expecting the faster more efficient service and payment options they know is made possible with latest technology," says Tissl managing director Kevin Coetzee "Understanding these trends was key to our design and already part of the development roadmap for Horizon. The Covid-19 pandemic has bought this inevitable change sooner than we thought but developing using latest technologies enables us to react quickly and without any technical limitations.” www.tissl.co.uk​​​ Deliveroo Table Service​ Deliveroo says that more than 2,000 of its restaurant partners have signed up to Table Service, a contactless dine-in tool designed to help restaurants, bars and pubs reopen safely. 

Table Service allows customers to order via the Deliveroo app, which Deliveroo says enables social distancing for both customers and staff. There is 0% commission on drinks and dine-in orders placed through the Deliveroo app. Deliveroo is also offering ‘affordable’ PPE equipment and free store signage to help staff and customers stay safe. “Deliveroo wants to play a significant role to support pubs and bars during COVID-19," says Deliveroo CEO Will Shu. "They are at the heart of so many communities and it is vital that they receive as much support as possible. That is why we are constantly looking for new ways to support their growth and success and will be ramping up efforts in the coming weeks and months.” “Table service is a fantastic ‘out of the box’ solution for pubs, especially those who don’t have the time or budget to develop contact-free dining tech themselves," says PieMinister founder and managing director Tristan Hogg. "Table Service will give smaller pubs a lifeline to navigate this crisis and we will be encouraging the pubs where we work to use it.” www.deliveroo.co.uk​​​ Crave Interactive​​ Crave Interactive says it has been delivering digital guest experiences across the world for over 10 years and that its ServeSafely solution has already helped many establishments re-open successfully and maximise revenue whilst operating safely. 

The order and pay solution is web-based so customers simply use their own mobile phone to scan a QR code for instant access; there’s no app to download or registration required, which Crave Interactive says makes it fast and easy to use. With a ‘comprehensive and sophisticated’ menu (customisable to complement the brand and needs of each business) customers have control of their orders, modifying options for dietary requirements and adding extras with up-sell suggestions before paying securely with Apple Pay and Google Pay are both supported. The modular solution has additional features such as pre-ordering, scheduled menus and dynamic pricing plus takeaway and delivery options. With a ‘simple to use’ back-of-house system, Crave also offers transaction reports, 24/7 support, set up and a Test & Trace function. “We have looked at every part of the restaurant and pub experience and adapted our technology so customers can feel safe,” says Crave CEO Gareth Hughes. “By minimising personal interactions, doing away with paper menus, payment terminals and cash, our technology is empowering customers and enabling businesses to continue to survive, and thrive."