Find online ordering and track and trace technology for restaurants

 

From mobile ordering and payments to epos systems for restaurants that can feed information to the Government’s Track and Trace system, here is some of the latest technology that’s helping restaurants to re-open for business safely and profitably.

 

Wi5​ Wi5 is billed as the hospitality industry’s fastest and most secure mobile order and pay solution, dispensing with an app in favour of a web-based platform. It requires no customer registration to give users a ‘frictionless, intuitive and reliable’ experience.

 

 

 Customisable to match a brand's look and feel, Wi5’s client list includes Pizza Pilgrims, Crêpeaffaire and Drake & Morgan. Customers can order and pay at table or click and collect. When ordering ahead, customers can schedule pickup times, and be notified when orders are being prepared and are ready to collect.

 

Wi5 says its platform is simple for operators to manage, with a full suite of tools and dedicated customer support to help onboard and manage installations. All of Wi5’s features are also available via the web-based Order Display System, which can be run from a laptop or tablet. The solution is ISO/IEC 27001-certified, the globally recognised standard for information security.

 

 

“It’s essential for your mobile order and pay solution to follow best practices for information security in order to protect both you and your customers’ data,” says a spokesperson. “Basic PCI compliance isn’t enough. When handling customer payments, you can’t afford to take risks.” wi5.io​​​ Payment Kiosks cash-accepting machines ​ Thanks to COVID-19, handling physical money and serving food has become a bigger issue than it was previously with many restaurants now going cashless. But many customers would still rather pay cash and it’s also important to remember that not everyone has access to a bank account. Payment Kiosks believes it has come up with a solution to ‘dirty’ cash. In a claimed industry first, the company has launched a self-serve touch screen and ordering machine that accepts cash as well as cards and dispenses change.

 

This, coupled with its ‘highly user-friendly‘ ordering screens, is making the machines ‘a big hit’ in the fish and chip takeaway sector, Payment Kiosks says. Sarah Lock owns five fish and chip shops in Devon and Cornwall and had a Payment Kiosks machine installed in her busy Plymouth site in the summer. She’s calculated the kiosk allows her to make a £25k saving per year through reduced staff costs and elimination of human errors. “I wanted a kiosk after being in places like McDonald’s and seeing how effective they were, and the Payment Kiosks one is unique because it takes cash rather than just card. A lot of the market is only taking card payments now because cash is dirty, but taking card only in my line of retail is not the best option because people still have cash and want to spend it,” explains Lock. “So the kiosk is brilliant because it can take all the cash, it counts the cash, it can’t steal the cash, and it gives the right change: humans can make a mistake but the machine doesn’t.” Lock says customers don’t appear concerned about the hygiene aspect of using a touchscreen; the screen is sanitised every 20 minutes and hand gel is provided next to the kios

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